Refunds and Returns Policy for Capsule Sizes Ltd

At Capsule Sizes Ltd, we strive to ensure that you are completely satisfied with your purchase. However, we understand that there may be occasions when you need to return an item. Our refunds and returns policy is designed to be straightforward and customer-friendly. Please review the policy below:


  • Time Frame for Returns: Customers can return products within 30 days of receipt for most items. Returned items must be in new and unused condition, with all original packaging and tags attached.
  • Exclusions: Certain types of items may not be returnable, such as perishable goods, customized products, and personal care items. Please check the product description for specific return information before making your purchase.
  • Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or refund, and cover any shipping costs associated with the return.

How to Return

  1. Contact Customer Service: Before returning an item, please contact our customer service team to initiate the return process. You will be provided with a Return Merchandise Authorization (RMA) number and return instructions.
  2. Package Your Return: Securely package the item(s) in the original product packaging, if possible. Include all paperwork, parts, and accessories.
  3. Ship Your Return: Send your return to the address provided by our customer service team. We recommend using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  4. Receive Your Refund or Exchange: Once we receive and inspect your returned item, we will process your refund or exchange. Refunds will be credited to the original method of payment within a certain number of days, depending on your card issuer’s policies.


  • Refund Amount: Refunds include the price of the returned item and any applicable taxes. Original shipping charges are non-refundable, except in cases where we have made a shipping error.
  • Processing Time: Refunds are processed within 5-7 business days of receiving your returned item. It may take an additional 3-5 business days for the refund to be displayed on your credit card statement.


If you wish to exchange an item for a different size, color, or another product, please follow the return process for the item you wish to exchange and place a new order for the replacement item. Exchanges are subject to availability.

Contact Us

For more information about our refunds and returns policy or for assistance with a return, please contact our customer service team:

  • Email:
  • Phone: +44 800 161 5503
  • Contact Form: Contact us

Thank you for shopping with Capsule Sizes. We appreciate your business and aim to make your shopping experience as seamless as possible.