Delivery & Shipping

Last Updated: May 2026

At Capsule Sizes Ltd, we aim to provide reliable dispatch and delivery services across the United Kingdom and Europe.

This page outlines our delivery and shipping information for retail and wholesale orders.

UK Delivery

We dispatch orders throughout the United Kingdom using trusted courier and delivery partners.

Typical UK Delivery Times

  • Standard Delivery: 2–5 working days
  • Larger or wholesale orders: delivery times may vary

Delivery estimates are provided as guidance only and are not guaranteed.

European Delivery

We supply customers across Europe using UK and EU dispatch locations.

European Shipping

  • Dispatch may occur from either the United Kingdom or France depending on the order destination and stock availability
  • Delivery times vary by country and courier network
  • Wholesale pallet deliveries may require additional lead time

Customers may be contacted if additional delivery information is required.

Wholesale & Bulk Orders

Wholesale orders may:

  • Require pallet shipping
  • Have custom delivery arrangements
  • Require additional processing time
  • Be subject to freight quotations

For larger wholesale requirements, please contact us directly for shipping information and quotations.

Processing Times

We aim to process orders promptly after payment confirmation.

Processing times may vary depending on:

  • Product availability
  • Order quantity
  • Seasonal demand
  • Wholesale requirements
  • Public holidays

Shipping Costs

Shipping costs are calculated based on:

  • Delivery location
  • Order size
  • Weight
  • Shipping method

Shipping charges will normally be displayed during checkout or provided within wholesale quotations.

Customs & Import Charges

For international deliveries, customers may be responsible for:

  • Customs duties
  • Import taxes
  • Clearance fees
  • Local handling charges

These charges are determined by local authorities and are outside our control.

Delivery Delays

While we aim for timely delivery, delays may occasionally occur due to:

  • Courier disruptions
  • Customs inspections
  • Weather conditions
  • High seasonal demand
  • Events outside our control

Capsule Sizes Ltd is not responsible for delays caused by third-party carriers or customs authorities.

Incorrect Delivery Information

Customers are responsible for providing accurate:

  • Delivery addresses
  • Contact information
  • Shipping details

We are not liable for delays or losses resulting from incorrect information supplied during checkout.

Damaged or Missing Deliveries

If your order arrives damaged or incomplete, please contact us as soon as possible with:

  • Your order details
  • Photos of damage (if applicable)
  • Delivery information

We will work with the courier and customer to investigate the issue.

Tracking Information

Where available, tracking information may be provided after dispatch.

Tracking availability depends on the shipping method and courier used.

Delivery Restrictions

We reserve the right to:

  • Refuse delivery to certain regions
  • Cancel orders where shipping is not possible
  • Adjust delivery methods where required

Contact Us

For delivery or shipping enquiries, please contact:

Capsule Sizes Ltd

Email: info@capsulesizes.com

Website: https://capsulesizes.com

Mon–Fri: 9:00–17:00 (UK Time)