Returns Policy

Last Updated: May 2026

At Capsule Sizes Ltd, we aim to provide high-quality products and reliable customer service. This Returns Policy outlines the conditions for returns, refunds and order issues relating to purchases made through:

https://capsulesizes.com

1. Return Eligibility

Customers may request a return for eligible items within:

14 days

of receiving the order.

To qualify for a return:

  • Items must be unused
  • Products must remain sealed and in their original packaging
  • Items must be in resalable condition
  • Proof of purchase may be required

2. Non-Returnable Items

For hygiene, safety and product integrity reasons, we may not accept returns for:

  • Opened capsule products
  • Used products
  • Damaged items caused after delivery
  • Custom or special-order items
  • Clearance or discounted products where stated

We reserve the right to refuse returns that do not meet return conditions.

3. Damaged or Incorrect Orders

If your order arrives:

  • Damaged
  • Faulty
  • Incorrect
  • Incomplete

please contact us as soon as possible with:

  • Order details
  • Photos of the issue (where applicable)
  • Delivery information

We will review the issue and work to resolve it appropriately.

4. Return Process

To request a return, please contact us before sending any items back.

Include:

  • Your order number
  • Contact details
  • Reason for return

Return instructions will be provided where applicable.

5. Return Shipping Costs

Unless the return is due to:

  • Incorrect items
  • Faulty products
  • Damage during delivery

customers are generally responsible for return shipping costs.

We recommend using a tracked delivery service for returns.

6. Refunds

Approved refunds will normally be processed back to the original payment method.

Refund processing times may vary depending on:

  • Payment providers
  • Banks
  • Card issuers

Shipping charges may be non-refundable unless otherwise required by law.

7. Wholesale Orders

Wholesale and bulk orders may be subject to:

  • Separate return agreements
  • Special order conditions
  • Additional inspection requirements

Please contact us regarding wholesale return enquiries.

8. Refused or Unclaimed Deliveries

Orders returned due to:

  • Incorrect delivery details
  • Refused deliveries
  • Failure to collect parcels

may be subject to:

  • Return shipping charges
  • Restocking fees
  • Additional delivery costs

9. Cancellations

Orders may only be cancelled before dispatch.

Once shipped, orders may fall under the standard returns process.

10. Limitation of Liability

Capsule Sizes Ltd is not responsible for:

  • Delays caused by return couriers
  • Lost return parcels without tracking
  • Damage occurring during return transit

11. Contact Us

For returns enquiries, please contact:

Capsule Sizes Ltd

Email: info@capsulesizes.com

Website: https://capsulesizes.com

Mon–Fri: 9:00–17:00 (UK Time)